Support

Answers to the questions that come up most, and how to reach a person.

A reading says it needs re-authorisation.

The sign-in for that service expired or was revoked. Open the account, choose Re-authorise, and sign in again; the account and its history stay.

My iPhone shows fewer accounts than my Mac.

Accounts travel through iCloud. Check that both devices use the same iCloud account, that iCloud sync is on in the Mac's Settings, and tap Sync Now on the iPhone.

I bought Pro on another device and this one is still locked.

Make sure the App Store on this device is signed in to the Apple ID that bought it (Settings > App Store on iPhone; the App Store app on Mac), then use Restore Purchases in the app's Settings. Note that iCloud and the App Store can be signed in to different Apple IDs.

Some accounts say Paused.

Without Pro the app refreshes one account. Nothing was deleted. Long-press (right-click on Mac) a paused account to make it the one that refreshes, or unlock Pro to refresh them all.

An alert arrived late, or not at all.

Refill alerts are scheduled ahead and are punctual. Too-fast and nearly-out alerts need a fresh reading: the Mac notices while it is running; an iPhone in your pocket depends on background refresh and silent push, both of which iOS throttles. Also check that notifications are allowed in system settings and that it is not inside your quiet hours.

How do I get a refund?

Refunds are handled by Apple at reportaproblem.apple.com.

Does the developer see my tokens or conversations?

No. See the privacy policy.

Support

Still stuck? Write to [email protected]

Please include your device, system version and what you expected to see. Never send a token or an API key.